Terms & Conditions

Introduction

Welcome to MKV Luxury. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Rental Period

Duration: Rentals are available on a daily, weekly, or monthly basis.
Extensions: Extensions must be requested at least 24 hours before the rental period ends.

Rental Requirements

Age and License: Renters must be at least 23 years old and possess a valid driver's license
Insurance: All rentals include basic insurance. Additional coverage is available for an extra fee.

Booking and Payments

Booking: Reservations can be made online or by contacting us directly. A booking confirmation will be sent via email.
Payment: Payments are accepted via credit card. Full payment must be made at the time of booking.

Insurance Policy

Basic Insurance (included with all rentals)

A valid police report is mandatory for all incidents.
Green report: No charges apply.
Red report: Charges range from AED 7,500 to AED 25,000, depending on the car.
In cases of major damage, rental charges will continue during the vehicle's repair period.

Comprehensive Insurance (optional upgrade)

A valid police report is mandatory for all incidents.
Green report: No charges apply
Red report: Excess Insurance charges range from AED 7,500 to AED 15,000, depending on the car.
No rental charges during repair period.

Vehicle Use

Condition: Vehicles must be returned in the same condition as they were rented.
Prohibited Uses: Vehicles cannot be used for racing, towing, or off-road driving.

Cancellation Policy

Cancellation: Cancellations must be made at least 24 hours before the scheduled pick-up time to avoid charges.
Refunds: Refunds will be processed within 7-10 business days for eligible cancellations.

Liability

Damage: Renters are responsible for any damage to the vehicle not covered by insurance.
Fines: Renters are responsible for any traffic violations or fines incurred during the rental period.

Privacy

Your personal information is confidential and will be used solely for the purpose of the rental transaction. Please refer to our Privacy Policy for more details.

Contact Information

For any queries or support, please contact us at contact@mkvluxury.com.

Amendments

MKV Luxury reserves the right to amend these terms and conditions at any time. Changes will be posted on our website.

By proceeding with a rental booking, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.